Privacy Policy & SMS Terms of Service

Effective Date: July 1, 2026


Renew Movers, LLC (referred to as โ€œwe,โ€ โ€œus,โ€ or โ€œourโ€ in this policy) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and protect the personal information that we collect through our website, https://www.renewmovers.com (referred to as โ€œthe websiteโ€œ or โ€œour websiteโ€œ).



Personal Information We Collect


When you use our website, we may collect personal information from you. This information may include your name, email address, phone number, and zip code or physical address. We collect this information through web forms and estimate requests on our website.



How We Use Your Personal Information


We use your personal information to provide you with the best user experience possible on our website. This may include providing customer support, responding to your inquiries, coordinating services, and sending you quotes. We may also use your personal information to improve our website and to ensure that we are providing you with relevant information.



Sharing Your Personal Information


Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


We do not sell, rent, or share your personal information with third parties, except as described in this policy or as required by law. We may share your personal information with our affiliates, service providers, and business partners who provide operational services to us, such as website hosting, move management software, customer support, or analytics (excluding SMS opt-in data and consent as stated above). These third parties are required to protect your personal information in accordance with this policy and applicable law.



How We Protect Your Personal Information


We take the security of your personal information seriously. We use reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.



Accessing and Controlling Your Personal Information


You have the right to access and control your personal information that we collect through our website. If you wish to access, correct, update, or delete your personal information, please contact our customer support team at (205) 419-9599. We will respond to your request within a reasonable timeframe.

SMS Terms of Service


By opting into SMS messaging from Renew Movers, LLC, you agree to receive text messages related to customer care, scheduling, service updates, and move coordination.


Types of Messages: Messages may include appointment and scheduling updates, arrival notifications, customer service responses, and service-related alerts.


Message Frequency: Message frequency may vary depending on your interaction with us.


Message and Data Rates: Message and data rates may apply based on your mobile carrier plan.


Opt-Out: You may opt out at any time by replying STOP to any message. Once opted out, you will no longer receive SMS messages unless you opt back in.


Help: For assistance, reply HELP to any message, call (205) 419-9599, or visit https://www.renewmovers.com.


Privacy: Your privacy is important to us. SMS consent is not shared with third parties or affiliates.

Changes to This Policy & Terms


We reserve the right to modify or update this Privacy Policy and SMS Terms of Service at any time without prior notice. We will post any changes on our website, and the changes will be effective immediately upon posting. Your continued use of our website after the posting of changes constitutes your acceptance of the updated policy.



Contact Us


If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at (205) 419-9599. We will respond to your inquiry as soon as possible.